One of India’s largest hospitality chains took its entire menu and internal management system online. From ordering a Coke at the table to restocking raw materials from multiple vendors, every aspect of the business was digitised.

The biggest challenge was shifting users from paper menus to digital. A clean navigation system, clear categories, and a quick ordering flow reduced resistance and made adoption seamless. Customers could now browse, decide, and order with ease.

Once guests grew comfortable with the digital menu, the platform expanded beyond ordering. It became an engagement tool—allowing users to start conversations, play games, and interact with partner brands, adding new layers of experience to dining.

Behind the scenes, the kitchen management system directed orders to the right chef or bar counter, alerting waiters when items were ready to serve.

It also generated reports, predicted usage trends, and automated vendor refills, significantly improving efficiency across operations.

This transformation marked a first in its space. The platform not only streamlined customer experience but also scaled operations, helping Byg Ventures grow into one of the largest hospitality chains in the country.